Response Times
Tenant Solutions and Webcore Technologies will respond within four business hours for all non-emergencies. If a call or an e-mail has not been returned within four hours, customers may use the emergency support option that will page a technician who will respond within fifteen minutes.

After-Hours Support
Tenant Solutions and Webcore Technologies offer after-hours support. Customers may call into the support center and select option 2 to have a technician paged after-hours, or on weekends and holidays. Charges of $175 per hour with a minimum of two hours may apply for issues not related to Tenant Solutions' core services.

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